Refund and Returns Policy

At David Zala, we take pride in providing high-quality, made-to-measure shirts and suits. We want you to be completely satisfied with your purchase. Please review our refund and return policy carefully before placing your order.

We will gladly replace or refund any product that is proven to be damaged or flawed upon arrival. If you receive an item that is defective or damaged, please contact us immediately.

Refunds may take up to 10 business days to process and appear in your account, depending on your payment provider.

To process a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team before returning any product.
2. Return the Item: Send the item back to us. You are responsible for return shipping costs unless the item is damaged or flawed.
3. Refund/Replacement: Once we receive the returned item, we will issue a refund to your original payment method for the cost of the product, excluding shipping and handling fees. If the product was damaged or flawed upon arrival, we will also refund the shipping and handling fees.

We are unable to accept returns or issue refunds for:

• Items that have been damaged due to adverse weather conditions during shipment.
• Items that were ordered in error by the customer, so please double-check your order before completing your purchase.

We encourage you to contact us before returning any product to ensure a smooth process.

Thank you for choosing David Zala. We appreciate your understanding of our policy and look forward to serving you!