FAQS

Frequently Asked Questions

GENERAL

1. What is David Zala?

David Zala is a bespoke and made-to-measure custom clothing brand specializing in fine menswear. We create garments that blend timeless craftsmanship with contemporary tailoring, offering clients a refined, one-on-one experience whether in-studio or from the comfort of their space.

2. Where are you located?

We are based in Toronto, Canada, and also offer mobile and virtual consultations for clients by appointment. Our services extend to select cities for trunk shows and private fittings.

3. Do you have a showroom or studio I can visit?

Yes. Our showroom operates by appointment only to ensure personalized attention. Please use our booking form to schedule a consultation.

 

CUSTOM PROCESS

4. What is the difference between bespoke and made-to-measure?

  • Bespoke: A garment made entirely from scratch using your unique body measurements, posture, and preferences, with multiple fittings.
  • Made-to-Measure: A garment adjusted from a pre-existing pattern based on your measurements, typically with fewer fittings.

5. How does your custom suit process work?

Our custom process typically includes:

  1. Consultation – Style discussion, fabric selection, and measurements.
  2. Design – We craft your personalized pattern or modify an existing block.
  3. Fittings – Depending on the service tier, we may conduct one or more fittings.
  4. Final Delivery – Your suit is pressed and presented ready to wear or ship.

6. How long does it take to make a custom suit?

Production timelines vary by garment and service type:

  • Made-to-measure: 3–4 weeks
  • Bespoke: 6–10 weeks
  • Expedited options are available upon request, subject to a rush fee and availability.

 

MEASUREMENTS & FIT

7. What if I can’t visit in person for measurements?

We offer virtual measurement guidance and a step-by-step measurement form with visual aids. For local clients, we also offer in-home visits. Accurate measurements are essential; improper self-measurements may impact fit.

8. What if my suit doesn’t fit?

We offer complimentary alterations within 14 days of receiving your garment. We do not accept alterations or remake requests beyond that window unless under exceptional circumstances. Bespoke orders typically include one fitting session to refine your garment.

9. Do you keep my measurements on file?

Yes. Once you're measured, we securely store your pattern for future orders unless you request an update or adjustment.

 

PRODUCTS & SERVICES

10. What types of garments do you make?

We specialize in:

  • Two-piece and three-piece suits
  • Tuxedos & formalwear
  • Shirts (custom & made-to-measure)
  • Overcoats & topcoats
  • Casual tailoring (trousers, jackets, vests)

11. Do you provide women’s tailoring?

Currently, we focus on menswear tailoring. However, we occasionally accept select custom womenswear commissions depending on availability and design scope.

12. Do you offer group fittings for weddings or special events?

Yes. We offer group consultations for weddings, groomsmen, and corporate clients. Book early to ensure timelines are met for events.

 

FABRICS & MATERIALS

13. What types of fabrics do you offer?

We carry a curated selection from leading European and international mills including:

  • Wool, cashmere, and mohair
  • Linen and cotton
  • Seasonal blends and performance fabrics
  • Luxury linings, buttons, and embroidery can be added to personalize your garment.

14. Are your materials ethically sourced?

We work with mills that align with ethical and sustainable practices. Fabric provenance and composition are always disclosed to clients upon request.

 

PRICING & PAYMENT

15. How much does a custom suit cost?

Pricing varies based on fabric, construction (e.g., half canvas vs full canvas), and design complexity. Typical starting prices:

  • Made-to-measure suits: from $699.99CAD
  • Bespoke suits: from $2,000 CAD
  • A detailed quote will be provided after your consultation.

16. What payment methods do you accept?

We accept all major credit/debit cards, e-transfers, and select payment plans (on approval). A 50% deposit is required to begin production; the remaining balance is due upon completion.

17. Are your services refundable?

Due to the personalized nature of custom clothing, all orders are final sale. We do not offer refunds once the garment is in production. Alterations or credits may be offered on a case-by-case basis.

 

SHIPPING & DELIVERY

18. Do you ship internationally?

Yes, we ship internationally. Shipping costs and timelines vary by region and will be provided at the time of order. Customs duties may apply and are the responsibility of the client.

19. What if my package is lost or damaged?

All garments are insured during transit. If your item arrives damaged or is lost in shipping, please contact us within 48 hours for investigation and resolution.

 

CARE & MAINTENANCE

20. How do I care for my custom garments?

We recommend:

  • Dry clean only when necessary
  • Steam instead of iron to preserve structure
  • Use suit hangers with broad shoulders
  • We provide garment care cards with every suit.

21. Do you offer garment repairs or tailoring maintenance?

Yes. We offer maintenance, alterations, and repairs for garments made by us. External tailoring services are assessed individually.

 

POLICIES & LEGAL

22. Do you offer a warranty?

David Zala stands behind the quality of its craftsmanship. Any defects due to manufacturing will be corrected at no cost within 14 days of receipt. This excludes wear and tear, misuse, or improper cleaning.

23. Is my data secure when I shop or book online?

Absolutely. We use industry-standard encryption and do not store payment details. Client measurements and preferences are kept securely and confidentially.

24. Can I cancel or change my order?

Orders may only be changed or canceled within 24 hours of deposit. After that, production begins and changes may incur additional charges or be denied depending on progress.

 

BOOKING & CONTACT

25. How do I schedule an appointment?

Visit our Booking Page to request a virtual, in-person, or in-home consultation. A stylist will follow up to confirm.

26. How can I contact David Zala?

David Zala reserves the right to update or amend any policies without prior notice. Please review our Terms of Service for full legal coverage.

OUR
COMMITMENT

Our Commitment-icon
Our everyday goal is to tailor garments that speak for themselves

PRIVATE
TAILORING

Private Tailoring-icon
Your time is valuable. Request a visit, and we’ll bring the tailoring experience to you—at your convenience

CORPERATE
SERVICES

Corporate Services-icon
Elevate your team's presence with custom-tailored garments that reflect confidence, professionalism, and distinction

VIRTUAL
APPOINTMENT

Experience custom tailoring from your space—with expert fit, style guidance, and attention to detail anywhere you are.

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© 2025 David Zala. All rights reserved.
At David Zala, every interaction is designed to be as personalized as your garment. Whether you’re starting your custom journey, finalizing the details, or fitting your finished piece, we offer flexible appointment options to suit your lifestyle.
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Appointment Preference