Yes, creating an account allows you to track your orders, make returns or exchanges, view your purchase history, and manage your delivery and billing addresses.
Click on the "login" space at the top right of all pages on the website. Then click on "forgotten password," enter the email address you used to create the account, and a new password will be automatically sent to you.
We accept payments via PayPal and all major credit/debit cards. We do not process or collect your sensitive financial information on our website. Instead, you are redirected to secure third-party processors like PayPal, ensuring that your financial information is 100% safe.
You may return your purchase within 30 days of delivery for a full refund or exchange. Returns are free; contact our customer service for details.
To make a return, email customerfirst@davidzala.com with your order number and request to cancel or change the order. You will receive an email with the procedure and return label. Conditions apply, so speak to an advisor first.
After we receive and process your returns, you will receive a refund of the total purchase amount to the original payment method within 10 business days. The refund is accredited directly to the credit card account used for payment. Conditions apply, so speak to an advisor first.
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Payments can be made by credit card, PayPal, or bank transfer. Accepted credit cards include Visa, Apple Pay, American Express, and Mastercard.
Your credit card is charged once your order has been validated.
Payments are processed through the Stripe Secure System, which uses the Secure Socket Layer (SSL) protocol to encrypt transmitted information, ensuring that no third party can read it during transfer.
Yes, DAVID ZALA Corporate Service offers uniform and representative outfits for events and fairs. We help choose fits and fabrics and take measurements at our studio or your location. A tailor can be present upon delivery for alterations if necessary.
Corporate service is available in Canada, the United States, and Europe.
For any inquiries, you can contact us at customerfirst@davidzala.com
DAVID ZALA products are sold on our website and in our private shopping studio.
Our products are made in some of the best garment places in the world, including Canada, Italy, Turkey, China, and Nigeria. We work with renowned ateliers known for their unique know-how, linked to a century-old sartorial tradition of specialization.
Consult our size guide in the "FIND MY SIZE?" section on the home page menu or contact us to schedule a measurement consultation.
Yes, you can cancel an order before shipping by contacting Customer Service at customerfirst@davidzala.com with your order number and cancellation request. Order cancellations apply to ready-to-wear items; for custom orders, please speak to our advisor for more details. If the order has been dispatched, you can reject the parcel. Returns are free within Canada; for other countries, return charges are borne by the customer.
If a product or size is unavailable, you can be informed by email of its future availability by entering your email address in the reserved area on the product sheet of the sold-out item.
For ready-made items, parcels are usually shipped within 24 hours of order confirmation, except for orders received on Friday, which are shipped on the following Monday. Custom orders are shipped within 24 hours after production.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can follow the shipment of your package on the Canada Post or DHL website.
Delivery times are as follows:
A pre-order product is a reservation of the product while it is in production. It can be purchased online or in-store. The date indicated in the product description is the shipping date. Once received, the product can be exchanged or returned. Please note that shipping dates for pre-order products may be affected by international events such as wars, strikes, civil unrest, or other significant global situations.