Effective Date: July 1, 2025
Welcome to
www.davidzala.com (the “Website”), operated by David Zala Custom Clothing (“David Zala,” “we,” “us,” or “our”). The following Terms and Conditions (“Terms”) govern your access to and use of this Website, our products, services, virtual consultations, and digital tools.
By accessing this Website, placing an order, or engaging with our services, you agree to be bound by these Terms. If you do not accept these Terms in full, please do not use the Website or make purchases.
1. Company Overview
David Zala is a Toronto-based custom menswear brand specializing in made-to-measure and bespoke tailoring. Our services include in-person consultations, virtual fittings, garment design, and wardrobe styling for men’s formalwear and lifestyle pieces.
2. Eligibility to Use
- You must be at least 18 years old or the age of majority in your province or territory to use this Website or purchase from David Zala.
- By using our website or services, you represent that you meet these requirements and agree to comply with all local, provincial, and federal regulations.
3. Account Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of your password and login credentials
- Notify us immediately of any unauthorized use of your account
David Zala is not liable for any loss or damage arising from your failure to protect your account information.
4. Custom Orders & Fitting Policy
All garments are crafted using client-submitted or in-person-measured data. By placing a custom order, you acknowledge the following:
- Final Sale: All made-to-measure and bespoke garments are final sale. Cancellations, exchanges, or refunds are not permitted once fabric is cut or production begins.
- Fit Adjustments: We offer complimentary minor alterations within 14 calendar days of delivery or pickup for adjustments directly related to fit (e.g., sleeve, waist, or pant length).
- Measurement Accuracy: Clients are responsible for ensuring the accuracy of any self-submitted measurements or photos in virtual fittings. Garments produced from inaccurate inputs are not eligible for complimentary remakes or refunds.
- Style Confirmation: Clients must review and confirm all garment specifications before order production. This includes lapel type, lining, buttons, and fit preferences.
5. Consultations & Virtual Services
David Zala provides in-person and virtual appointments for styling and measurement.
- Virtual fittings are offered as a convenience and rely on customer cooperation and clear visuals.
- We reserve the right to reschedule consultations based on availability, technical errors, or staff scheduling.
- By booking a consultation, you agree to attend promptly and communicate changes or cancellations at least 24 hours in advance.
6. Production & Delivery
- Production timelines for garments range between 3 to 6 weeks, depending on seasonality, fabric choice, and order complexity.
- All delivery timeframes are estimates. We are not liable for courier delays, customs clearance issues, or acts beyond our control (e.g., strikes, weather).
- Shipping fees are calculated at checkout. International clients are responsible for any customs duties or import taxes incurred.
- If delivery fails due to incorrect or incomplete information provided by you, any additional shipping costs will be your responsibility.
7. Pricing, Taxes, and Payments
- All prices are displayed in Canadian Dollars (CAD) and are subject to change without notice.
- Payment must be completed in full before an order is processed. We accept major credit cards, debit, and secure digital payments.
- Applicable taxes (HST/GST/PST) are charged in accordance with Canadian law and the customer’s shipping destination.
- Promotional codes, discounts, and offers are subject to specific terms and may not be combined unless expressly stated.
8. Return & Refund Policy
Due to the handcrafted and personalized nature of our garments:
- No returns or refunds are accepted once a custom garment enters production.
- If you believe your order is defective or contains a manufacturing error, contact us within 5 business days of receiving your item for an evaluation.
- Upon review, we may offer alterations or issue a remake if we determine the fault lies with our craftsmanship or production.
9. Intellectual Property Rights
All Website content—including logos, photographs, videos, editorial content, design elements, and trademarks—is the exclusive property of David Zala and/or its partners.
- You may not copy, reproduce, modify, distribute, sell, or exploit any content from the Website without prior written consent.
- Unauthorized use of our intellectual property may result in legal action and damages.
10. Digital Tools & Content Usage
We may offer digital tools such as:
- Online measurement forms
- Size finders
- Visual styling previews
These tools are provided “as is” for convenience only. We do not guarantee their accuracy or suitability for every user. Users are responsible for verifying all data before garment production.
11. User Conduct
By using this Website or our services, you agree not to:
- Submit false, fraudulent, or misleading information
- Upload malicious software, viruses, or harmful code
- Violate copyright, trademark, or any intellectual property rights
- Interfere with the security or operation of the Website
- Use the Website for illegal, abusive, or unauthorized purposes
We reserve the right to suspend or terminate your access if you violate these conditions.
12. Limitation of Liability
To the fullest extent permitted by law, David Zala, its directors, employees, partners, or affiliates shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Errors caused by client-submitted measurements or user error
- Delays due to force majeure, courier services, or global disruptions
- Fit-related dissatisfaction when measurements or specifications were confirmed by the client
Our total liability shall not exceed the amount paid for the product or service in question.
13. Indemnification
You agree to indemnify, defend, and hold harmless David Zala from any claims, damages, costs, and expenses (including legal fees) arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.
14. Third-Party Services
Our website may contain links to third-party sites, tools, or payment processors (e.g., Stripe, PayPal). We do not control or endorse these third parties and are not responsible for their content, terms, or data practices.
15. Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our Privacy Policy for full details on how your personal data is collected, used, and stored in compliance with Canadian privacy legislation.
16. Modifications to Terms
We reserve the right to update these Terms at any time without prior notice. Changes take effect upon posting to this page. Your continued use of the Website constitutes acceptance of those changes.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the Province of Ontario, and any disputes shall be exclusively handled by the courts located in Toronto, Canada.
18. Dispute Resolution
In the event of a dispute, we encourage clients to first contact us to seek an amicable resolution. If a resolution is not reached, the parties agree to submit to mediation or binding arbitration in Toronto, prior to pursuing court action.
19. Contact Us
If you have any questions about these Terms or your experience with David Zala, please contact us:
David Zala Custom Clothing
Toronto, Ontario, Canada
Email: customerfirst@davidzala.com
